Oasis Esate Agents, 4 Clarence Street, Staines-upon-Thames, Surrey, TW18 4SP
Exclusive Off-market Sales

MEET OUR LETTINGS TEAM

As a lifelong resident of Staines-upon-Thames, I love to work within the local area and to play an important role within the community, assisting landlords in looking after their properties and ensuring they are looked after and occupied by excellent tenants.

Matthew Cefai Lettings Director
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MEET OUR LETTINGS TEAM

I love that I have a great degree of control and freedom within my job. I work full-time on a flexible schedule, both in and out-of-office, and my boss trusts me to produce high-quality work and results. I work hard to maintain that level of trust, which keeps me engaged and excited, this truly creates a family environment where everybody is there for each other.

Emma Rickard Lettings Financial Controller
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MEET OUR LETTINGS TEAM

I like meeting new clients on a day to day basis, working with a variety of people.

Krista Farnham Senior Lettings Consultant
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MEET OUR LETTINGS TEAM

Marina Geraldes Portfolio Manager
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MEET OUR LETTINGS TEAM

I love assisting our tenants, ensuring their tenancies with Oasis are smooth and enjoyable throughout.

Jessica Philips Portfolio Assistant
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MEET OUR LETTINGS TEAM

Seeing a person’s eyes light up and watching them imagine themselves moving in is a very heart-warming feeling. I never get tired of that.

Tanya Scott Lettings Renewals Co-Ordinator
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OASiS VALUES & WHAT OUR CUSTOMERS SAY

Through my dealings with Jonathan Stanton and Ryan Munday I can only say I am impressed. Lovely, personable and helpful.Jonathan, in particular, was instrumental in driving resolution through innovative thinking and personal involvement and commitment. He was always available for me, a true gentleman, empathic, polite, highly professional.I was also impressed with the back office (Karen), for the communications and advice.Everything works well like clock work when you work with Jonathan and his Stains team; thank you very much for all the time, help, support and willingness to go the extra mile for your customers
Swan Thames
15:42 06 Sep 22
Through my dealings with Jonathan Stanton and Ryan Munday I can only say I am impressed. Lovely, personable and helpful.Jonathan in particular was instrumental in driving resolution through innovative thinking and personal involvement and commitment. He was always available for me, a true gentleman, empathic, polite, highly professional.I was also impressed with the back office (Karen), for the communications and advice.Everything works well like clock work when you work with Jonathan and his Stains team; thank you very much for all the time, help, support and willingness to go the extra mile for your customers
Swan Thames
09:13 05 Sep 22
Oasis was recommended to me by a friend who sold her property through them. I was not sure what estate agent to go with but I was not disappointed.All members of the team are friendly and very professional. From valuation, sale and after sales everyone was so very helpful.Johnathan Stanton who valued our home was excellent and such a nice person.The sales team Georgina, Ryan and Simon all so very presentable and professional.Karen and Aileen in the after sales team who were absolutely fantastic. Many times I got quite frustrated with my solicitor and they were always on the end of an email or phone for guidance and help. Thank you.It’s never an easy experience moving but I do think it helped having such an excellent estate agent.Well done Oasis Estate Agents and thank you all so very much
Andrea Copeland
16:44 30 Aug 22
Me and my family recently moved to England and we needed a house quickly. Contacted many agents with no good luck until we talked to Krista from Oasis Estate Agents. Krista was trully incredible. Quick responses, fast action and always keeping us updated. Matt was also great and they make an excellent team. Highly recommended! Xx
Karen Sleseris
09:04 30 Aug 22
Excellent service from Oasis. They made my purchase just painless. Georgina Fielder was amazing, always answering or returning my calls promptly with positive attitude. Just pleasure to speak to her even after the sale was sealed. Many thanks Georgina.
Ivica Pendaroski
11:45 26 Aug 22
I can thoroughly recommend Oasis Estate agents. They have recently sold 2 properties for me and I can't fault them! Communication, advice, decision-making and all-round helpfulness from the beginning of the process to the end has been amazing. The whole team have been great and it's been a pleasure working with them. Thank you!
Linda Grey
11:08 19 Aug 22
I would like to thank Georgina Fielder at the Staines branch of Oasis for helping me find my new house, it hasn't been an easy ride with me being out bid in the first instance. Luckily for me that purchase fell through and Georgina remember how much I wanted the house. She got in touch with me and I was able to secure the house which hopefully I will make into my forever home! Thank you for all your help Georgina.
Sallie Doyle
10:16 11 Aug 22
Krista and Matt were very helpful and supportive throughout. It genuinely felt like they were on our side and just as keen for us to find a place as we were. They respond to queries quickly and in a friendly way. Refreshingly down to earth estate agents.
Roddy Peters
17:43 09 Aug 22
Wonderfully professional company. Lots of contact, but not too much. Lovely attitude to our feedback. Ryan and his colleagues were so easy to deal with
maggie dodge
07:18 27 Jul 22
A superb service from start to finish. We had been looking for a property for a long time and Oasis helped us so much in our search. Matt and Krista were hard working, professional and incredibly diligent when it came to finding us the right properties to view that matched all our criteria. When it came to securing one that we were accepted for they were excellent and punctual in responding to all our questions and issues. We can’t thank them enough for finding our perfect home!
Daniyal and Liz
15:14 15 Jul 22
Highly recommend Oasis. Krista and Matt were an absolute dream to work with. It was a smooth, efficient process and they were both incredibly helpful and always available to cater to our needs.
Candice Plant
09:30 13 Jul 22
Overall a very positive experience with Oasis. When things did go awry they acted swiftly to correct them and listened to my concerns. The team has been really flexible and accomodating, making selling our house feel very supported and have been available to answer queries quickly at any stage of the process. The move manager, Aileen is a legend, literally so communicative and supportive, she kept momentum and always found the answers we requested and made nothing we requested seem like too much trouble. Jonathan and the team have worked well with us to do viewings and the open house and were respectful in coming into our home and they successfully sold it quickly. I would recommend Oasis for selling and would use them again if we were ever in that position locally. Their local knowledge and research prior to their visit really put other agents in the shade. For our onward purchase although not local, Jonathan gave us the benefit of his experience in the area, helped with our research and again quickly gave us reassurance and answers when we needed them.
Donna Lacey
10:46 05 Jul 22
very professional ,yet very friendly and helpful people at Oasis, we had a seamless transaction , no hassle , all went well as it should be.Booked views until we found what we were looking for, and every time Krista was always already there!! What a lovely team !!thank you Oasis team!
liviu andronache
06:59 25 Jun 22
Krista has been a truly professional agent, always ready to respond to every query of ours. She has made sure all our requests were met and it is largely thanks to her we are so excited to be moving to our new place. A wonderful person and a highly recommeded agent. Thank you, Krista!
Krista in the lettings team was very helpful. She made the process of finalising the property very easy for us and the landlord as well. Very prompt service! Thanks a ton!
NIRMAL .R govind
10:22 24 Jun 22
Krista was incredibly helpful and friendly with helping me and my partner with our move. She was very considerate with giving us a guided online tour since we are not from England when most estate agents were reluctant to do this. Highly recommend Oasis estate agents, always happy to answer our questions or guide us in the right direction when they are unsure.
Rachel Ewan
20:34 22 Jun 22
If I have to do my dissertation again I would work on this agency. Management is great and conguralations to Steven and all team. Ryan Mundy knew what we were looking for and helped a lot us to achieve our dream house. He has been fantastic. They are best in Staines and strongly recommend to expand their business to all Surrey. Country needs them..
Efe 84
06:21 31 May 22
I would like to thank Krista from the staines branch for helping me get my first home for me and my baby. she has been so helpful and kind from the start. thank you again for everything.
Hollie Higginson
09:07 13 May 22
Krista was extremely professional and efficient could not have received better service! I called up about a rental and within half an hour had a couple of viewings arranged for the same afternoon. She was so accommodating and helpful and her prompt response to my enquiry allowed me to secure the perfect place!
Sarah Staniforth
13:48 27 Apr 22
The team at Oasis have been fantastic with a special mention to Jonathan, Ryan, Karen and Aileen. From showing us around properties to helping us complete on our dream home the level of service and professionalism has been 5 star. Would recommend them to anyone moving in and around the area. Thank you for keeping us updated throughout this journey!
S Leyland
17:34 25 Apr 22
Matt and Krista in the lettings team are exceptionally professional and provide a very high level of service. They are super knowledgeable and experienced, which helps when being a first time landlord (or tenant). They take great care to ensure both the landlord and tenants are happy. All queries are dealt with efficiently and they do everything possible to reduce the burden on their clients. Looking forward to a long term relationship with Oasis.
Asa Fernandes
13:03 16 Apr 22
Oasis have been great so far in our house buying journey. Ryan was attentive, informative and an absolute professional all the way through. Our move has been managed by Aileen who has ensured momentum in getting us over line with the chain. We were always kept informed of developments and oasis have always been contactable which was reassuring. Oasis seem to be a well run business and we would recommend their services.
Nic Martin
09:11 08 Apr 22
We select Oasis as our agent according to its high feedback score and good experience working with them before. It is still the early stage this time but Oasis staff have already provided efficient and professional support, sound service, really appreciated! Hope everything will go smoothly during the whole contract period. Recommend to choose them!
Bo Wen
10:40 05 Apr 22
Jane and Aileen in Staines Upon Thames office have given us an incredible support during the process of buying our fist property. We wouldn't be able to complete it in such a short period of time without them! They listened to our needs and always came up with the best solution for the seller and us, buyers. Will definitely choose Oasis again when we are back on the house market!
Aleksandra Biernat
09:05 04 Apr 22
Krista was great, in helping me secure the appartment I wanted. Very professional, polite, and prompt in her replies.Mat was amazing too, and went the extra mile to help with whatever was needed.Overall a great experience, Highly recommend.
Katerina Dima
16:46 01 Apr 22
Overall I found that the staff at Oasis Estate Agent gave a very professional service when I sold my house and brought via them.Ryan Mundy was particularly professional and helpful in answering any queries that I had and getting back to me quickly if he was not available.
Tracy Kenward
06:12 01 Apr 22
Many thanks to Steven, Ryan and the selling team. Great customer experience from advertising, and selling my house to purchase my new one. They kept me updated all the way through and provided the needed support till the exchange. Can't wait to move to my new house. Thanks Stephanie.
S. M.
19:14 28 Feb 22
A professional and very helpful team. Always there to answer your questions and make renting a property easier for you. The whole process took less than 10 days and Krista dealt with all my requests very efficiently.
Athena Venios
10:36 28 Feb 22
Matt was very helpful and friendly from start to finish. He was quick with responding to all our needs making the move less stressful. Thank you for helping us settle into our new home.
Elke Dalla Venezia
11:30 25 Feb 22
A big thank you to Krista at Oasis estate agents in Staines. Krista has been a pleasure to communicate with and always provides a precise and quick response to and questions I have had. Krista was very quick to manage my request when viewing a property and providing all further details when making an offer on a property as well. I would most definitely recommend 5* experience. Thank you
Caz Creaney
17:58 24 Feb 22
Great purchase experience - we completed in just under 3 months this included the Xmas period, start to finish. Simon was very easy to deal with.
Karen Jones
06:12 05 Feb 22
I have known Oasis for nearly 17 years, and have always had a professional and caring experience with them. From renting from them in my early career days to purchasing few years later and to completing on my purchase today, I can say that it has been a highly assistive, very caring & highly responsive experience. No question is too small or too big, every query is responded to in detail and timely.Mr. Jonathan Stanton has been an excellent person to deal with, highly pleasurable and great communicator.Simon has been very caring to an extent that whilst I have been abroad working, and not myself in country through the exchange & completion process and will be away for another few weeks, Simon has been kind enough to visit the property periodically post exchange to check everything is alright and has even taken pics of meter readings and sent those out to me. That is some awesome effort and a demonstration of fantastic personalized care towards your customer base.Aileen Farr has been exceptional with her knowledge & experience, in addition a go-to person for any query you may have. Sometimes I have taken question which I should have been asking the Solicitors, and NEVER had a push back, rather continuous assistance and support. Karen has always been very helpful. I do not know of a time when I have called in the past 2 months and not had someone pick up the phone within 4-5 rings and have had calls professionally handled and always every time received a call back within a few minutes if not immediately spoken with.Thank you to a great OASIS team...
Tej Singh
15:13 04 Feb 22
We are first time buyers and although we haven't settled the purchase with Oasis, I wanted to leave a review. Ryan Mundy has been assisting us in looking for properties for some time now and he's been massively helpful. From explaining the complex procedure of buying a property to arranging multiple viewings for the property we liked, he was very responsive and forthcoming. They have been transparent, open and pleasant throughout our dealings with them.
Disha Ahluwalia
22:36 08 Dec 21
Simon and the team have been fantastic throughout the purchase of our new home.The whole team has been very accommodating, going above and beyond to help where possible.It’s made the whole process a lot easier for us.We would highly recommend using Oasis Estate agents.
Paul Burgess
21:36 05 Dec 21
Myself and my partner are first time renters and have been looking for a property for a good while. We finally found one we love and Krista Farnham has been amazing from the outset. She’s been super responsive and helpful and made sure everything has been smooth sailing for us. Not to mention the entire process has taken less than a week from start to finish! We can’t wait to move in and would highly recommend Oasis and Krista to anyone looking for a property to rent!
Georgia Ledbury
16:57 03 Dec 21
Jonathan, Simon and the team at Oasis Staines are a highly responsive agent that we would thoroughly recommend. I called Jonathan in a moment of need when our property sale fell through - within hours we had signed the instruction and the next day (a Saturday), photos and videos were taken. The next working day - with the team working late - the property was live. All agents that attended the property were professional, prompt and knowledgeable. If you're looking for an agent in Staines, you should definitely consider Oasis.
Adam Gogarty
20:20 06 Sep 21
Matthew and Krista both have been very professional and responsive all through the process of letting teo of my properties in Staines-Upon-Thames. A real pleasure to work with both. Strongly recommended.
Alain Mourad
13:10 27 Aug 21
For first time renters Oasis have been incredible. Keeping us up to date on the latest flats suiting our needs and then following up with us when we found a place. They answered all the questions quickly and were very nice about it. Felt very happy with the assistance and guidance we received. They also moved very quickly to get us into our place quicker than we could have imagined. Very professional and all round great experience. Would recommend to anyone
Georgia Rivers
12:10 26 Aug 21
We engaged Oasis to sell my parents home at a quite traumatic time, and found them to be professional, knowledgable, good communicators, as well as exceedingly helpful and showing a huge amount of empathy for the family circumstances. Jonathan and his team always came back to us very quickly regarding any query we had.
Paul Budge
16:23 12 Aug 21
Generally speaking as buyers we were happy about their service, considering also that we were first time buyers. They have been professional and the communication was kept open at all time. During the purchase a problem came up but it turned out to be not the agency's fault, and regardless, they handled the issue professionally and we were able to complete our purchase. I would strongly recommend Oasis 🙂
Chiara Bonvicini
22:23 06 Aug 21
Amending my review from 1 star to 4 star. I personally went on a visit with Oasis to view a property. The letting agent arrived early, as I had done, which was appreciated given the heat of that particular weekend.She was knowledgeable about the property and responsive to our questions. Although we did not ultimately put a holding deposit down I felt my first review was not representative of the overall professionalism that Oasis can offer, considering this viewing.I would be happy to deal with them again.
Johnathan Dickinson
09:37 21 Jul 21
We just bought our first home and had no previous experience of the entire process. From the beginning we had a great experience with Oasis.Adele found and showed us some great home - one of which was the one we ended up buying. She was absolutely lovely and answered all our questions about each property.Simon helped us to secure our home when we rang with our offer and helped answer queries, as well as Jonathan, who was very kind and helpful throughout.The biggest thank you however has to go to Aileen and Karen - who worked their magic and made sure we managed to beat the stamp duty despite the tight schedule. Could not have done it without them chasing up the seller and the seller's solicitors at crucial times to ensure everything ran on time and went smoothly.I could not recommend Oasis more, and have not had a single bad experience with the. They are friendly, kind, professional and great at communication. They made a very stressful journey so much better.Thank you!
Fiammetta
17:27 30 Jun 21
I'm SO GLAD I went with Oasis for the sale of my property, and also relieved I was buying through them too.They're absolutely brilliant, the best in the area by miles.Simon & team orchestrated the sale of my house with such professionalism & expertise, achieving well above asking price in less than a week.And the move team were incredible, I really don't think we'd have hit our deadline without Karen & Aileen pushing it through - they have such a lot of experience, really understanding the industry, how to deal with solicitors & make sure things happen.And lastly they were so personable - I trusted everyone I dealt with, and they made me feel really valued, returning every call & email & supporting me through the whole stressful process.
Jo
08:11 22 Jun 21
Excellent service. I dealt with Krista who helped me find my property & went out of her way to answer all my questions (which was a lot!). She kept me updated with lots of information. Very good service & response time was great. Highly recommend.
Gemma Poole
09:25 10 Jun 21
I was looking to move and I found this awesome agency. The Agent Cameron Mackenzie help me to get the house I wanted, and he was very very nice and 100% professional. I’m so thankfull . Thank you so much Cameron, you are the best agent So far, you do the renting process a lot of easier and successful. Now I’m living in my dream house and everything of the house is beautiful. I recommend for sure this agency❤️
Dany Ramos
17:43 08 Jun 21
We put our property on market through 2 agents and sold through Oasis recently. We also bought house from them years ago. I fully agreed with their automated voice message saying that "Oasis is refreshingly different." They are highly professional, proactive and very responsive. Unlike most agents, they are prepared to go extra miles for customers. Jonathan Stanton is a top salesman and negotiator. He is excellent in his job and certainly a valuable asset to Oasis.
Yasmin S
14:50 12 May 21
My experience of Oasis is that this is a professional, process led and well equipped firm.The propert market can easily be a nightmare. For agents barriers to entry are few. Oasis are an impressive operation. Their efforts run through well beyond agreement of sale. Their people are knowledgeable, informed and suitably equipped.Out own sale and purchase would not have happened without a very capable agent.I am eternally grateful to Stephen, Aileen and Jonathon for pulling success from the jaws of defeat.
Having spoken to a couple of other agencies and having had previous viewings, Cameron by far provided the best service from the outset and throughout. At the viewing he was able to answer all of our questions and provided guidance to the renting process. As first time renters, this was invaluable. In addition, Cameron made the whole process as smooth as possible. I would recommend Cameron to anyone who is looking for great service, guidance and a seamless process when property hunting. Thank you.
Camilla Simpson
11:15 17 Apr 21
Outstanding service! I have dealt with many real estate agents over the years across different countries. My experience with Oasis has been by far the best. The team are absolutely focused, responsive and go the extra mile to help. Many thanks.
Anthony Brennan
19:40 23 Mar 21
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OASiS TENANTS

OASiS believes in the value of creating lasting relationships with all our clients. You see, even though our ‘customer’ is technically the landlord letting the property, we make sure that everyone involved in the process enjoys the full ‘OASiS experience’. It’s important to us that, somewhere down the line, anyone who’s dealt with us will want to come back to us – whether they’re renting, letting, selling or buying – for the same level of service and professionalism they received first time around.

Our duty of care means that we place your interests at the centre of the letting and renting process, ensuring that you are kept fully informed about all the prospective properties on our books. And during the subsequent process of taking up references, organising inventories and arranging contracts and deposits, we’ll keep you fully up-to-date with every development as we head towards your moving-in date. It’s our goal to make it as easy and stress-free to rent as we make it for our landlords to let.

So as well as the colour brochures with floor plans and picture galleries that you might expect, we’ll also provide you with video tours, local and aerial maps on our website along with invaluable information on local schools, leisure facilities and amenities, to help you make more informed choices about the properties that interest you.

Our instant notification service means you’ll receive emails advising you of suitable new ‘instructions’ coming onto the market before they go live on the internet. And whenever you go to a viewing, you will always be accompanied by one of the team.

And because our experienced and award-winning Oasis team are all local people, you can expect the best recommendations for our partner professionals in the area when it comes to removals or tenant insurance.

Every one of the team has been a ‘renter’ at one point or another, so we understand how you feel and, with our extensive knowledge of Staines-upon-Thames and the surrounding areas, we pride ourselves on finding the perfect rental property for you, quickly and efficiently.

OUR FEATURED PROPERTIES TO LET

OUR HELP & ADVICE FOR OASiS TENANTS

RENTING A HOME

OASiS believes in the value of creating lasting relationships with all our clients. You see, even though our ‘customer’ is technically the landlord letting the property, we make sure that everyone involved in the process enjoys the full ‘OASiS experience’. It’s important to us that, somewhere down the line, anyone who’s dealt with us will want to come back to us – whether they’re renting, letting, selling or buying – for the same level of service and professionalism they received first time around.

Our duty of care means that we place your interests at the centre of the letting and renting process, ensuring that you are kept fully informed about all the prospective properties on our books. And during the subsequent process of taking up references, organising inventories and arranging contracts and deposits, we’ll keep you fully up-to-date with every development as we head towards your moving-in date. It’s our goal to make it as easy and stress-free to rent as we make it for our landlords to let.

So as well as the colour brochures with floor plans and picture galleries that you might expect, we’ll also provide you with video tours, local and aerial maps on our website along with invaluable information on local schools, leisure facilities and amenities, to help you make more informed choices about the properties that interest you.

Our instant notification service means you’ll receive emails advising you of suitable new ‘instructions’ coming onto the market before they go live on the internet. And whenever you go to a viewing, you will always be accompanied by one of the team.

And because our experienced and award-winning Oasis team are all local people, you can expect the best recommendations for our partner professionals in the area when it comes to removals or tenant insurance.

Every one of the team has been a ‘renter’ at one point or another, so we understand how you feel and, with our extensive knowledge of Staines-upon-Thames and the surrounding areas, we pride ourselves on finding the perfect rental property for you, quickly and efficiently.

TENANT INFORMATION

In most cases, OASiS will approach the Landlord and the Tenant, approximately two months prior to the end of the Tenancy in order to ascertain whether both parties wish to renew their tenancy agreement. If the term of the original agreement is extended there will be a charge of £120 inc VAT to cover the cost of preparing documentation, for each and every extension or renewal.

Please note, this fee does not apply to tenancies entered into after the 1stof June 2019.

TERMINATING YOUR TENANCY

Your tenancy agreement will outline how and when a Landlord and Tenant are able to serve notice to either party. In most cases, each party will need to give two months’ notice. If the tenancy becomes periodic then the tenants are required to give one months’ notice to expire on the last day of the rental period and landlords remain at two months’ notice which can be served at any time.

CLICK HERE for Tenant Terms & Fees for Tenancies Entered into After 1st June 2019

CLICK HERE for Redress Scheme Certificate

CLICK HERE for CMP Certificate

CLICK HERE for our Contractor Services

TENANCY DEPOSIT SCHEME

THE TENANCY DEPOSIT SCHEME (TDS) IS RUN BY THE DISPUTE SERVICE LTD. IT IS AN INSURANCE-BACKED TENANCY DEPOSIT PROTECTION SCHEME AUTHORISED BY THE GOVERNMENT.

TENANCY DEPOSIT SCHEME HAS TWO MAIN ROLES:

  • To protect deposits.
  • To help resolve disputes about deposits.

WHAT IS TENANCY DEPOSIT PROTECTION?

Tenancy deposit protection applies to all deposits for assured shorthold tenancies that started in England or Wales on or after 6 April 2007. By law, a landlord or agent who receives a deposit for such a tenancy must protect the deposit.

TENANCY DEPOSIT PROTECTION MEANS:

  • Protecting a tenant’s deposit with a government-authorised scheme such as the Tenancy Deposit Scheme;
  • Providing the tenant with prescribed information about where their deposit is being protected and how it will be managed.

TENANCY DEPOSIT PROTECTION SCHEMES CAN BE ONE OF TWO KINDS

  • Custodial – this is where the scheme itself holds the deposit during the tenancy.
  • Insurance backed – this is where the landlord or agent holds the deposit during the tenancy, but must give it to the scheme at the end of the tenancy if there is a dispute. The scheme is insured because this guarantees that tenants will always get back the money to which they are entitled. The Tenancy Deposit Scheme is an insurance-backed scheme.

Each tenancy deposit scheme has its own rules setting out in detail how it operates. The Tenancy Deposit Scheme Rules are available from the Tenancy Deposit Scheme website and on request.

WHAT ARE THE LEGAL REQUIREMENTS?

These are contained in sections 212–215 of, and Schedule 10 to, the Housing Act 2004 (as amended). Tenancy deposit protection applies to money received by a landlord or agent that is meant to be held as security in case a tenant does not comply with their obligations.

The landlord or agent must comply with the initial requirements of an authorised tenancy deposit protection scheme within 30 days of receiving the deposit. To protect a deposit with the Tenancy Deposit Scheme, the landlord or agent needs to belong to the scheme, register the deposit on the Tenancy Deposit Scheme tenancy database, and pay a membership subscription or deposit protection charge.

A Tenancy Deposit Scheme member (landlord or agent) must also give the tenant ‘prescribed information’. This information is set out in the Housing Tenancy Deposits (Prescribed Information) Order 2007. It must also be given to anyone who paid the deposit on the tenant’s behalf.

The prescribed information includes the contact details of the landlord and tenant, the rented property’s address, the deposit amount and a leaflet on the Tenancy Deposit Scheme.

IS MY DEPOSIT PROTECTED?

Tenants can check if their deposit is registered with the Tenancy Deposit Scheme by visiting www.tds.gb.com. If tenants have received a Tenancy Deposit Protection Certificate, they should enter the code number from that certificate. Alternatively, they can enter their surname, the deposit amount, the tenancy postcode and the date their tenancy started.

WHAT HAPPENS TO THE DEPOSIT AT THE END OF THE TENANCY?

If there is no dispute about the return of the deposit at the end of the tenancy, the landlord or agent must pay the deposit to the tenant without delay, less any deductions that the tenant has agreed.

If there is a dispute about the return of the deposit or about proposed deductions, the parties should try to reach agreement without delay. Most disputes are resolved informally in this way. But if the deposit has not been returned to the tenant within 10 days of the tenant asking for it, any of the parties can ask the Tenancy Deposit Scheme to resolve the dispute.

IF THERE IS A DISPUTE, WHAT HAPPENS TO THE DEPOSIT?

The landlord or agent can make a payment from the deposit if:

  • Both landlord and tenant have agreed; or
  • The court has ordered the deposit to be paid; or
  • The Tenancy Deposit Scheme directs them to send the money to the Tenancy Deposit Scheme.

Once TDS has been asked to resolve a deposit dispute, the landlord or the agent must send the disputed amount to the Tenancy Deposit Scheme. By this time, the landlord or agent should have paid the tenant any part of the deposit that is not an agreed deduction or in dispute.

HOW ARE DISPUTES RESOLVED?

The person who wishes to send the dispute to the Tenancy Deposit Scheme can do this online or by completing a Dispute Application Form giving details of the dispute, and any relevant supporting documents.

The deposit holder must then send the disputed amount to the Tenancy Deposit Scheme. It will copy the dispute details to the other parties and give them 10 working days to consent to the Tenancy Deposit Scheme resolving the dispute, respond to the claim, and send in their evidence.

If all the parties agree to the Tenancy Deposit Scheme resolving the dispute, the Tenancy Deposit Scheme will appoint an impartial adjudicator to make a binding decision, normally within 28 days of receiving the parties’ consent to resolving the dispute. If landlords and agents do not reply, they are treated as consenting. In all these cases, the adjudicator will normally make a decision within 28 days after the deadline for giving evidence.

Within a further 10 days of the adjudicator’s decision, the Tenancy Deposit Scheme will pay the amount due to each party.

The adjudicator’s decision will be based only on the evidence sent to the Tenancy Deposit Scheme – there will be no hearing or visit to the property.

The adjudicator’s decision is final. There is no right of appeal to the Tenancy Deposit Scheme or to the government department in charge of the tenancy deposit protection schemes.

CLICK HERE for More Information on the Tenancy Deposit Scheme

INSURANCE FOR TENANTS

OASiS has teamed up with a number of specialist brokers to offer our clients access to some of the best rates of home insurance to be found.

They, like us, are passionate about client service and believe that the best way to support you and deliver real value for money is through their teams of friendly and experienced staff.

As a local business they specialise in understanding the individual needs of their clients, a factor often missed when dealing with a national or internet-based organisation, and one particularly pertinent to our riverside location.

As well as arranging new cover, they are happy to review the cover you already have in place to make sure your current policy is suitable for your needs.

For more information, please let us know and we will arrange for a member of their team to contact you for a quote with preferential rates.

Please note, if you decide to benefit from the preferential rates you will receive for being referred by OASiS, OASiS will receive a referral fee.

OASiS INSIGHT

The 6 Reasons Staines-upon-Thames Rental Properties Could Inflation Proof Your Savings?

10 Jun 2022

  • Inflation (and recessions) can be nerve racking for people and their hard-earned savings and wealth.
  • Yet there [...]

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Krista Farnham, Senior Lettings Consultant

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