Oasis Esate Agents, 4 Clarence Street, Staines-upon-Thames, Surrey, TW18 4SP
Exclusive Off-market Sales

MEET OUR LETTINGS TEAM

As a lifelong resident of Staines-upon-Thames, I love to work within the local area and to play an important role within the community, assisting landlords in looking after their properties and ensuring they are looked after and occupied by excellent tenants.

Matthew Cefai Sales Manager
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MEET OUR LETTINGS TEAM

I love that I have a great degree of control and freedom within my job. I work full-time on a flexible schedule, both in and out-of-office, and my boss trusts me to produce high-quality work and results. I work hard to maintain that level of trust, which keeps me engaged and excited, this truly creates a family environment where everybody is there for each other.

Emma Rickard Lettings Administrator
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MEET OUR LETTINGS TEAM

I like meeting new clients on a day to day basis, working with a variety of people.

Krista Farnham Senior Lettings Consultant
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MEET OUR LETTINGS TEAM

Marina Geraldes Portfolio Manager
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MEET OUR LETTINGS TEAM

I love assisting our tenants, ensuring their tenancies with OASiS are smooth and enjoyable throughout.

Jessica Philips Portfolio Assistant
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MEET OUR LETTINGS TEAM

Seeing a person’s eyes light up and watching them imagine themselves moving in is a very heart-warming feeling. I never get tired of that.

Tanya Scott Lettings Renewals Co-Ordinator
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OASiS VALUES & WHAT OUR CUSTOMERS SAY

Krista was extremely professional and efficient could not have received better service! I called up about a rental and within half an hour had a couple of viewings arranged for the same afternoon. She was so accommodating and helpful and her prompt response to my enquiry allowed me to secure the perfect place!
Sarah Staniforth
13:48 27 Apr 22
The team at Oasis have been fantastic with a special mention to Jonathan, Ryan, Karen and Aileen. From showing us around properties to helping us complete on our dream home the level of service and professionalism has been 5 star. Would recommend them to anyone moving in and around the area. Thank you for keeping us updated throughout this journey!
S Leyland
17:34 25 Apr 22
Matt and Krista in the lettings team are exceptionally professional and provide a very high level of service. They are super knowledgeable and experienced, which helps when being a first time landlord (or tenant). They take great care to ensure both the landlord and tenants are happy. All queries are dealt with efficiently and they do everything possible to reduce the burden on their clients. Looking forward to a long term relationship with Oasis.
Asa Fernandes
13:03 16 Apr 22
Oasis have been great so far in our house buying journey. Ryan was attentive, informative and an absolute professional all the way through. Our move has been managed by Aileen who has ensured momentum in getting us over line with the chain. We were always kept informed of developments and oasis have always been contactable which was reassuring. Oasis seem to be a well run business and we would recommend their services.
Nic Martin
09:11 08 Apr 22
We select Oasis as our agent according to its high feedback score and good experience working with them before. It is still the early stage this time but Oasis staff have already provided efficient and professional support, sound service, really appreciated! Hope everything will go smoothly during the whole contract period. Recommend to choose them!
Bo Wen
10:40 05 Apr 22
Jane and Aileen in Staines Upon Thames office have given us an incredible support during the process of buying our fist property. We wouldn't be able to complete it in such a short period of time without them! They listened to our needs and always came up with the best solution for the seller and us, buyers. Will definitely choose Oasis again when we are back on the house market!
Aleksandra Biernat
09:05 04 Apr 22
Krista was great, in helping me secure the appartment I wanted. Very professional, polite, and prompt in her replies.Mat was amazing too, and went the extra mile to help with whatever was needed.Overall a great experience, Highly recommend.
Katerina Dima
16:46 01 Apr 22
Overall I found that the staff at Oasis Estate Agent gave a very professional service when I sold my house and brought via them.Ryan Mundy was particularly professional and helpful in answering any queries that I had and getting back to me quickly if he was not available.
Tracy Kenward
06:12 01 Apr 22
Many thanks to Steven, Ryan and the selling team. Great customer experience from advertising, and selling my house to purchase my new one. They kept me updated all the way through and provided the needed support till the exchange. Can't wait to move to my new house. Thanks Stephanie.
S. M.
19:14 28 Feb 22
A professional and very helpful team. Always there to answer your questions and make renting a property easier for you. The whole process took less than 10 days and Krista dealt with all my requests very efficiently.
Athena Venios
10:36 28 Feb 22
Matt was very helpful and friendly from start to finish. He was quick with responding to all our needs making the move less stressful. Thank you for helping us settle into our new home.
Elke Dalla Venezia
11:30 25 Feb 22
A big thank you to Krista at Oasis estate agents in Staines. Krista has been a pleasure to communicate with and always provides a precise and quick response to and questions I have had. Krista was very quick to manage my request when viewing a property and providing all further details when making an offer on a property as well. I would most definitely recommend 5* experience. Thank you
Caz Creaney
17:58 24 Feb 22
Great purchase experience - we completed in just under 3 months this included the Xmas period, start to finish. Simon was very easy to deal with.
Karen Jones
06:12 05 Feb 22
I have known Oasis for nearly 17 years, and have always had a professional and caring experience with them. From renting from them in my early career days to purchasing few years later and to completing on my purchase today, I can say that it has been a highly assistive, very caring & highly responsive experience. No question is too small or too big, every query is responded to in detail and timely.Mr. Jonathan Stanton has been an excellent person to deal with, highly pleasurable and great communicator.Simon has been very caring to an extent that whilst I have been abroad working, and not myself in country through the exchange & completion process and will be away for another few weeks, Simon has been kind enough to visit the property periodically post exchange to check everything is alright and has even taken pics of meter readings and sent those out to me. That is some awesome effort and a demonstration of fantastic personalized care towards your customer base.Aileen Farr has been exceptional with her knowledge & experience, in addition a go-to person for any query you may have. Sometimes I have taken question which I should have been asking the Solicitors, and NEVER had a push back, rather continuous assistance and support. Karen has always been very helpful. I do not know of a time when I have called in the past 2 months and not had someone pick up the phone within 4-5 rings and have had calls professionally handled and always every time received a call back within a few minutes if not immediately spoken with.Thank you to a great OASIS team...
Tej Singh
15:13 04 Feb 22
We are first time buyers and although we haven't settled the purchase with Oasis, I wanted to leave a review. Ryan Mundy has been assisting us in looking for properties for some time now and he's been massively helpful. From explaining the complex procedure of buying a property to arranging multiple viewings for the property we liked, he was very responsive and forthcoming. They have been transparent, open and pleasant throughout our dealings with them.
Disha Ahluwalia
22:36 08 Dec 21
Simon and the team have been fantastic throughout the purchase of our new home.The whole team has been very accommodating, going above and beyond to help where possible.It’s made the whole process a lot easier for us.We would highly recommend using Oasis Estate agents.
Paul Burgess
21:36 05 Dec 21
Myself and my partner are first time renters and have been looking for a property for a good while. We finally found one we love and Krista Farnham has been amazing from the outset. She’s been super responsive and helpful and made sure everything has been smooth sailing for us. Not to mention the entire process has taken less than a week from start to finish! We can’t wait to move in and would highly recommend Oasis and Krista to anyone looking for a property to rent!
Georgia Ledbury
16:57 03 Dec 21
Jonathan, Simon and the team at Oasis Staines are a highly responsive agent that we would thoroughly recommend. I called Jonathan in a moment of need when our property sale fell through - within hours we had signed the instruction and the next day (a Saturday), photos and videos were taken. The next working day - with the team working late - the property was live. All agents that attended the property were professional, prompt and knowledgeable. If you're looking for an agent in Staines, you should definitely consider Oasis.
Adam Gogarty
20:20 06 Sep 21
Matthew and Krista both have been very professional and responsive all through the process of letting teo of my properties in Staines-Upon-Thames. A real pleasure to work with both. Strongly recommended.
Alain Mourad
13:10 27 Aug 21
For first time renters Oasis have been incredible. Keeping us up to date on the latest flats suiting our needs and then following up with us when we found a place. They answered all the questions quickly and were very nice about it. Felt very happy with the assistance and guidance we received. They also moved very quickly to get us into our place quicker than we could have imagined. Very professional and all round great experience. Would recommend to anyone
Georgia Rivers
12:10 26 Aug 21
We engaged Oasis to sell my parents home at a quite traumatic time, and found them to be professional, knowledgable, good communicators, as well as exceedingly helpful and showing a huge amount of empathy for the family circumstances. Jonathan and his team always came back to us very quickly regarding any query we had.
Paul Budge
16:23 12 Aug 21
Generally speaking as buyers we were happy about their service, considering also that we were first time buyers. They have been professional and the communication was kept open at all time. During the purchase a problem came up but it turned out to be not the agency's fault, and regardless, they handled the issue professionally and we were able to complete our purchase. I would strongly recommend Oasis 🙂
Chiara Bonvicini
22:23 06 Aug 21
Amending my review from 1 star to 4 star. I personally went on a visit with Oasis to view a property. The letting agent arrived early, as I had done, which was appreciated given the heat of that particular weekend.She was knowledgeable about the property and responsive to our questions. Although we did not ultimately put a holding deposit down I felt my first review was not representative of the overall professionalism that Oasis can offer, considering this viewing.I would be happy to deal with them again.
Johnathan Dickinson
09:37 21 Jul 21
We just bought our first home and had no previous experience of the entire process. From the beginning we had a great experience with Oasis.Adele found and showed us some great home - one of which was the one we ended up buying. She was absolutely lovely and answered all our questions about each property.Simon helped us to secure our home when we rang with our offer and helped answer queries, as well as Jonathan, who was very kind and helpful throughout.The biggest thank you however has to go to Aileen and Karen - who worked their magic and made sure we managed to beat the stamp duty despite the tight schedule. Could not have done it without them chasing up the seller and the seller's solicitors at crucial times to ensure everything ran on time and went smoothly.I could not recommend Oasis more, and have not had a single bad experience with the. They are friendly, kind, professional and great at communication. They made a very stressful journey so much better.Thank you!
Fiammetta
17:27 30 Jun 21
I'm SO GLAD I went with Oasis for the sale of my property, and also relieved I was buying through them too.They're absolutely brilliant, the best in the area by miles.Simon & team orchestrated the sale of my house with such professionalism & expertise, achieving well above asking price in less than a week.And the move team were incredible, I really don't think we'd have hit our deadline without Karen & Aileen pushing it through - they have such a lot of experience, really understanding the industry, how to deal with solicitors & make sure things happen.And lastly they were so personable - I trusted everyone I dealt with, and they made me feel really valued, returning every call & email & supporting me through the whole stressful process.
Jo
08:11 22 Jun 21
Excellent service. I dealt with Krista who helped me find my property & went out of her way to answer all my questions (which was a lot!). She kept me updated with lots of information. Very good service & response time was great. Highly recommend.
Gemma Poole
09:25 10 Jun 21
I was looking to move and I found this awesome agency. The Agent Cameron Mackenzie help me to get the house I wanted, and he was very very nice and 100% professional. I’m so thankfull . Thank you so much Cameron, you are the best agent So far, you do the renting process a lot of easier and successful. Now I’m living in my dream house and everything of the house is beautiful. I recommend for sure this agency❤️
Dany Ramos
17:43 08 Jun 21
We put our property on market through 2 agents and sold through Oasis recently. We also bought house from them years ago. I fully agreed with their automated voice message saying that "Oasis is refreshingly different." They are highly professional, proactive and very responsive. Unlike most agents, they are prepared to go extra miles for customers. Jonathan Stanton is a top salesman and negotiator. He is excellent in his job and certainly a valuable asset to Oasis.
Yasmin S
14:50 12 May 21
My experience of Oasis is that this is a professional, process led and well equipped firm.The propert market can easily be a nightmare. For agents barriers to entry are few. Oasis are an impressive operation. Their efforts run through well beyond agreement of sale. Their people are knowledgeable, informed and suitably equipped.Out own sale and purchase would not have happened without a very capable agent.I am eternally grateful to Stephen, Aileen and Jonathon for pulling success from the jaws of defeat.
Having spoken to a couple of other agencies and having had previous viewings, Cameron by far provided the best service from the outset and throughout. At the viewing he was able to answer all of our questions and provided guidance to the renting process. As first time renters, this was invaluable. In addition, Cameron made the whole process as smooth as possible. I would recommend Cameron to anyone who is looking for great service, guidance and a seamless process when property hunting. Thank you.
Camilla Simpson
11:15 17 Apr 21
Outstanding service! I have dealt with many real estate agents over the years across different countries. My experience with Oasis has been by far the best. The team are absolutely focused, responsive and go the extra mile to help. Many thanks.
Anthony Brennan
19:40 23 Mar 21
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OASiS LANDLORDS

Whether you are a residential property owner letting your property, a buy-to-let investor looking to maximise your returns or a professional ‘portfolio landlord’, the Oasis Lettings team specialises in finding you the highest quality corporate and residential tenants.

Headed up by Lettings Director Matthew Cefai, most of the team either have been – or still are – landlords themselves. So our internal rule of thumb when pre-qualifying prospective tenants is ‘would I want to let my own property to them?’. And if the answer is ‘no’, you won’t be seeing them.

But if the answer is ‘yes’, you can be equally sure that they will be fully referenced and checked, and that they will always be accompanied by an Oasis team member when they come for a viewing.

The Lettings Team are experienced, enthusiastic and knowledgeable. They are happy to offer guidance and advice to new landlords and to those who are experienced but who may need some local knowledge. That depth of expertise is also the reason why we can confidently give you realistic valuations for the per-calendar-month (pcm) rental figures you’re likely to achieve in the areas we cover. From the moment you step into the private meeting room in our prestigious landmark office in Staines-upon-Thames, you can be assured of the best service, the most transparent costs and absolute confidentiality.

If you want to be hands-on involved in the day-to-day management of your property, Oasis offers both a ‘Letting Only Service’ and a ‘Rent Collection Service’ designed to match you with tenants and additionally to ensure that your rental income is received. However, the majority of our landlords opt for our ‘Premium Managed’ or  ‘Fully Managed’ service. And of course, we also offer a professional independent inventory service and rent protection insurance.

OUR FEATURED PROPERTIES TO LET

OUR HELP & ADVICE FOR OASiS LANDLORDS

LANDLORD SERVICES

RESIDENTIAL LETTINGS SERVICES

Whether you are a residential property owner renting out a second property, a buy-to-let investor looking to maximize your returns or a professional ‘portfolio landlord’, OASiS offer four levels of Residential Lettings and Property Management Services, each of which is tailored to your situation and to the level of involvement you wish to have in the management of your property.

LETTING ONLY SERVICE  12% incl VAT (10% plus VAT)

  • Initial Appraisal and Advice on Preparing the Property for Letting
  • Access to Free Mortgage Advice Via Our Financial Services Department
  • High-Quality Digital Photography
  • Floor Plan
  • Online Marketing Campaign Including Listings on Rightmove, Zoopla, Boomin and oasisestateagents.com
  • Advertising on Social Media
  • Email Alerts to Our Tenant Database With Property Details
  • Prominent Window Displays From Our Town Centre Office Location
  • Proactive Telephone Contact With Prospective Tenants to Generate Interest
  • High-Quality Colour Property Brochures
  • Arranging and accompanying all prospective tenants’ viewings
  • Text and/or Email Confirmation For All Viewings
  • Regular Viewing Feedback and Updates on Market Response
  • Expert Negotiation of Offers Made
  • Collection of The First Month’s Rent and Security Deposit
  • Full references taken on any prospective tenants (Charged at £72 incl VAT per tenant reference)
  • Preparation of the Tenancy Agreement and Arranging For All Parties to Sign and Deregulation Act Compliance Pack (Charged at £390 incl VAT)
  • Registration of the Security Deposit With the Tenancy Deposit Scheme (Charged at £60 incl VAT)

LETTING & RENTAL COLLECTION SERVICE 15% inc. VAT ( 12.5% plus VAT)

As per Letting Only Service PLUS:
  • Collection of the Rent for the Duration of the Tenancy
  • Forwarding of Rent to The Landlord’s Nominated Bank Account After Clearance of the Funds Received
  • Collection of Our Commission Monthly Rather Than Annually In Advance
  • Statements Sent Via Email Showing Rent Received and Any Deductions
  • In the event of late payment by the tenant, we will actively pursue on your behalf up to the serving of notice

PROPERTY MANAGEMENT SERVICES

FULLY MANAGED SERVICE 18% inc. VAT (15% plus VAT)

As per Letting and Rental Collection Service PLUS:
  • 24/7 Property Management emergency call-out using our own certified and fully-insured contractors
  • Periodic Property Inspections
  • Transfer of Services for Council Tax, Gas, Electricity & Water (where possible) into the Tenant’s Name and Provision of Meter Readings
  • Receiving Notification of Maintenance Issues From The Tenant
  • Access to Our Online Maintenance and Repairs System Through FixFlo
  • Automatic Notification of Maintenance Issues and Repairs Via Email
  • Arranging Repairs With Fully Insured and Reputable Local Contractors
  • Dealing with check-out report at the end of the contract
  • Negotiation Of Deposit Deductions At The End of The Tenancy
  • Organisation of any repair works that may be required at the property with full report on proposed repairs compiled prior to work commencing
  • Annual renewal of gas safety inspections
  • Settling of contractors’ invoices
  • Negotiation of renewal contracts (annual administration charge of £120 incl VAT)

PREMIUM MANAGED 20.4% inc. VAT (17% plus VAT)

As per our Fully Managed service plus:
  • Tenancy administration and references included within monthly fee
  • Rent Protection Insurance included
  • Includes Deposit registration fee
  • Includes renewal tenancy agreement fee

LANDLORD FEES

CLICK HERE for Tenancies Entered into after 1st June 2019
CLICK HERE for all other items such as Inventory, Cleaning, Safety Certificates, etc.

INSURANCE FOR LANDLORDS

OASiS HAS TEAMED UP WITH A NUMBER OF SPECIALIST BROKERS TO OFFER OUR CLIENTS ACCESS TO SOME OF THE BEST RATES OF HOME INSURANCE TO BE FOUND

They, like us, are passionate about client service and believe that the best way to support you and deliver real value for money is through their teams of friendly and experienced staff.

As a local business, they specialise in understanding the individual needs of their clients, a factor often missed when dealing with a national or internet-based organisation, and one particularly pertinent to our riverside location.

As well as arranging new cover, they are happy to review the cover you already have in place to make sure youR current policy is suitable for your needs.

Click here for more information or please let us know and we will arrange for a member of their team to contact you for a quote with preferential rates.

Please note, if you decide to benefit from the preferential rates you will receive for being referred by OASiS, OASiS will receive a referral fee.

 

LANDLORD INFORMATION

WHAT YOU NEED TO KNOW AS A POTENTIAL LANDLORD

FIRE REGULATIONS GOVERNING FURNISHED PROPERTIES

Under the 1988 Fire Regulations Act, it became law from March 1993 onwards that any property let furnished must comply with that Act. Therefore, any furnishings (except pre-1950s) left with a property must comply with BSI standards. Failure to comply with these regulations now carries a heavy penalty of £5,000 or a six-month prison sentence if not adhered to.

There is obviously a financial limit that landlords will wish to go to when furnishing a property. We, therefore, recommend that items of specific, intrinsic or sentimental value are not left within the property. To the same extent, expensive china or glassware is not considered suitable and certain electrical items we recommend are not to be left due to their costly repair liability. These include: Food Mixers, Televisions, Computers, DVD Players, Hi-Fi Equipment, etc.

ELECTRICAL & GAS REGULATIONS

It became Law in October 1994 for all gas appliances within a property to be serviced and safety checked at least once every 12 months by a Gas Safe registered engineer. The revised gas regulations also stipulate that a certificate must be available for the tenants’ inspection, proving that the services have been carried out. We can arrange for such services to be carried out by our recommended registered engineers or a Landlords choice of registered engineer.

In order to comply with various legislation, including the Landlord and Tenant Act 1985 and Consumer Protection Law, landlords are required to ensure that electrical installations and appliances are safe. Oasis can organise this certification for you.

ENERGY PERFORMANCE CERTIFICATE EPC

From the 1st October 2008, an EPC must be available to prospective new tenants. They are valid for 10 years. Your property cannot be advertised without one. OASiS can organise this assessment for you.

LEGIONELLA

In order to comply with the Health and Safety Executive’s Code of Practice, landlords should carry out a risk assessment on hot and cold water systems at their property to determine the risk of Legionella, especially if there are open water tanks, cooling systems or a swimming pool. Works may need to be done to make the property safe for habitation.

SHOULD I TELL MY MORTGAGE COMPANY? (If I do not have a buy to let mortgage)

It is usual for the following parameters to apply to the above question if the mortgage company is to agree:

  1. In some cases, a higher rate of interest may be charged.
  2. In some cases, your mortgage company will levy an administration charge.
  3. References and tenancies may have to be seen by the mortgage company before granting permission.
  4. The mortgagors may insist on the correct documentation to ensure reoccupation. They may also insist on the management being conducted by a recognised body such as a member of the National Association of Estate Agents (NAEA) or the Guild of Professional Estate Agents (GPEA), or the Guild of Lettings and Management (GLM).
  5. It is usual for a length of time to be set that the property can be let for.
  6. Permission will usually only be given if the mortgage account has been managed to the lender’s satisfaction.

WHAT ABOUT TAX?

It is necessary to prepare accounts each year on all properties let, whether they are furnished or unfurnished. Your accounts should be presented to the Inland Revenue indicating what taxation liability might arise. Tax Liability is assessed on the tax year running from 5th – 4th April. You are able to claim many allowances when letting your property that can be deducted from your profit.

Such allowances included letting agents fees, solicitors fees, accountant fees, maintenance and repair work carried out during the letting or wear and tear allowance, leasehold, ground rent and service agreements on central heating and other appliances. Mortgage interest can also be offset.

The responsibility of payment of tax depends on whether or not the Landlord lives in the UK or abroad. If the Landlord lives in the UK then the Inland Revenue will assess the Landlord for the appropriate tax. If the Landlord is abroad then the letting agent will be assessed for tax and will be responsible for paying it on the Landlords behalf. This is done on a quarterly basis direct to the Inland Revenue at the current rate of tax of the net rental.

Since the introduction of self-assessment, it is now possible for Landlords to apply for an exemption certificate by completing a “Non- Resident Landlord Form” allowing the agent to continue paying the rental without deduction of tax.

MAINTENANCE… WHO IS RESPONSIBLE FOR WHAT?

As a rule of thumb, The Landlord is responsible for exterior and interior maintenance. The Tenant has a responsibility to show a duty of care to the property and contents. As part of our property management services, we arrange periodic inspections of your property to ensure that the tenants are fulfilling this obligation. These include less formal inspections at six weeks from commencement to get a feel for how the tenants are getting on and advise them of any concerns we may have early in the tenancy. We also return for a further visit before termination of tenancy to advise on any issues which may require addressing to avoid any deposit disputes.

UTILITIES & OTHER COSTS

The Tenant will be responsible for the council tax, gas, water, electric and telephone accounts. The Landlord will remain responsible for buildings and contents insurance and any other outgoings such as service charges, ground rent etc.

INSURANCE

Insurers must be notified of the letting of your property so that the policy on the structure and contents may be endorsed. Insurance will be invalid if insurers are not correctly informed. OASiS also advises that insurance specific to contents cover is arranged to protect against possible damage by Tenants. OASiS cannot be held responsible for loss or damage to the contents while the property is let. We are pleased to be able to offer a full range of specialist tailor-made insurance for Landlords at competitive rates, including policies that protect against rent default.

WHAT ARE THE DIFFERENT SERVICES OFFERED BY OASiS?

OASiS currently offers four levels of Lettings service: –

  • Let Only
  • Let Only and Rent Collect
  • Full Management
  • Premium Managed

For a full breakdown of the various service levels please visit our Landlord Services page for a more in-depth explanation.

OASiS INSIGHT

Has the Staines-upon-Thames Property Market Peaked?

24 May 2022

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Matt Cefai, Lettings Director

Dedicated, Hard Working & Professional

OASiS Estate Agents are not only passionate about property but also the partnership we nurture with our clients.

Meet the Team